Refund policy
Return & Refund Policy
Last updated: 12 April 2026
Returns
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
To initiate a return, please contact us at halovixproducts@gmail.com with your order number and reason for return.
Non-Returnable Items
The following items cannot be returned:
- Opened beauty or personal care products (for hygiene reasons)
- Gift cards
- Sale or clearance items
- Downloadable or digital products
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact us at halovixproducts@gmail.com if you still have not received your refund
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at halovixproducts@gmail.com
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service for returns over £50.
Contact Us
For any questions about our return and refund policy, please contact us:
- Email: halovixproducts@gmail.com
- Website: halovix.org
Feel free to let me know if you'd like to adjust anything — such as the return window, specific product exclusions, or contact details. Once you're happy with it, you can paste it directly into the Refund Policy field on this page and save!